? Frequently Asked Questions
Q1
What is your main product line?
We provide a comprehensive range of doors and windows for residential and commercial buildings, all fully customizable to meet your specific requirements.
Q2
How can I get an accurate price quotation?
Pricing is based on specific project requirements. Please provide:
- Shop drawing / window schedule showing dimensions, quantity, and type.
- Frame color, glass type (single, double, laminated, Low-E), thickness, and color preference.
Q3
What is your standard delivery lead time?
Our standard delivery time is 25-35 days after the deposit is received and production drawings are confirmed.
Q4
What warranty coverage is provided with the products?
We offer a 5-year quality warranty covering color fading, frame peeling, and proper operation of all hardware and accessories under normal usage.
Q5
What technical support and services do you offer?
We provide engineering assistance and supervisory services to guide the proper installation of our window and door systems.
Q6
Are your products certified to international standards?
Yes, our products meet Australian standards and can be certified to meet additional international standard requirements upon request.